Virtual PRG

Patient Survey 2014 Results

The results so far are shown below.

Total responses: 221

1Clinical Care
The last time you saw a Doctor at the surgery, how would you rate the Doctor's explanation of your condition and treatment?
     Excellent95
 43%
     Good97
 44%
     Satisfactory22
 10%
     Poor4
 1%
     No comment 20%
2The last time you saw a Practice Nurse at the Surgery, how would you rate the Nurse's explanation of your condition and treatment?
     Excellent129
 58%
     Good78
 35%
     Satisfactory7
 3%
     Poor10%
     No comment 4
 1%
3With regard to a consultation with your usual Doctor, how do you rate how much they involve you in decisions about your care?
     Excellent81
 37%
     Good99
 45%
     Satisfactory27
 12%
     Poor20%
     No comment 8
 3%
4With regard to a consultation with a Practice Nurse how do you rate how much they involve you in decisions about your care?
     Excellent102
 46%
     Good94
 42%
     Satisfactory14
 6%
     Poor10%
     No comment 8
 3%
5The last time you saw a Doctor how would you rate their caring and concern for you?
     Excellent99
 45%
     Good88
 40%
     Satisfactory25
 11%
     Poor4
 1%
     No comment 3
 1%
6The last time you saw a Practice Nurse how would you rate their caring and concern for you?
     Excellent122
 56%
     Good76
 35%
     Satisfactory11
 5%
     Poor20%
     No comment 4
 1%
7Do you agree with the following statements about the 'Fast Track' Appointments System? Please select all that apply
     It is an Excellent way of seeing a Doctor or Nurse about an urgent problem on the same day196
 88%
     I like the fact that I can just turn up and don't have to telephone ahead160
 72%
     I value the reassurance of having such a system in place that guarantees an urgent same day consultation164
 74%
     Instead of a 'first come first served' system, I would prefer to be assigned a slot at some point during the day23
 10%
     I don't know what Fast Track is 4
 1%
8All things considered how satisfied are you with the Clinical Care you receive at the Practice?
     Very satisfied111
 55%
     Satisfied85
 42%
     Not satisfied10%
     Very dissatisfied2
 1%
     No comment 10%
9Please offer your suggestions on how to improve the Clinical Care you receive...
 [text response - use View Comments]
10Communication
In general, how satisfied are you with Practice Communication?
     Very satisfied92
 46%
     Satisfied102
 51%
     Not satisfied10%
     Very dissatisfied10%
     No comment 4
 2%
11How best describes your view of the Practice website?
     Excellent35
 18%
     Good42
 22%
     Satisfactory10
 5%
     Poor2
 1%
     No comment 98
 52%
12This year we installed a screen in the Reception area. Do you find this a useful way to receive information?
     Yes130
 71%
     No21
 11%
     What screen? 30
 16%
13What kind of information would you like us to include?
     Practice news98
 74%
     Clinic details29
 22%
     Other 4
 3%
13 a)If you have selected 'other' please use the space below to make your comments on what you would like to see included on our reception screen...
 [text response - use View Comments]
14Please offer your suggestions on how to improve Patient Communication?
 [text response - use View Comments]
15Variety of Clinics
We already run a number of Clinics e.g. Dressings, Asthma, Travel, Maternity, and we welcome your suggestions for any additional Clinic types you would like us to offer?
 [text response - use View Comments]

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