The results so far are shown below.
Total responses: 221
1 | Clinical Care The last time you saw a Doctor at the surgery, how would you rate the Doctor's explanation of your condition and treatment? | ||
Excellent | 95 | 43% | |
Good | 97 | 44% | |
Satisfactory | 22 | 10% | |
Poor | 4 | 1% | |
No comment | 2 | 0% | |
2 | The last time you saw a Practice Nurse at the Surgery, how would you rate the Nurse's explanation of your condition and treatment? | ||
Excellent | 129 | 58% | |
Good | 78 | 35% | |
Satisfactory | 7 | 3% | |
Poor | 1 | 0% | |
No comment | 4 | 1% | |
3 | With regard to a consultation with your usual Doctor, how do you rate how much they involve you in decisions about your care? | ||
Excellent | 81 | 37% | |
Good | 99 | 45% | |
Satisfactory | 27 | 12% | |
Poor | 2 | 0% | |
No comment | 8 | 3% | |
4 | With regard to a consultation with a Practice Nurse how do you rate how much they involve you in decisions about your care? | ||
Excellent | 102 | 46% | |
Good | 94 | 42% | |
Satisfactory | 14 | 6% | |
Poor | 1 | 0% | |
No comment | 8 | 3% | |
5 | The last time you saw a Doctor how would you rate their caring and concern for you? | ||
Excellent | 99 | 45% | |
Good | 88 | 40% | |
Satisfactory | 25 | 11% | |
Poor | 4 | 1% | |
No comment | 3 | 1% | |
6 | The last time you saw a Practice Nurse how would you rate their caring and concern for you? | ||
Excellent | 122 | 56% | |
Good | 76 | 35% | |
Satisfactory | 11 | 5% | |
Poor | 2 | 0% | |
No comment | 4 | 1% | |
7 | Do you agree with the following statements about the 'Fast Track' Appointments System? Please select all that apply | ||
It is an Excellent way of seeing a Doctor or Nurse about an urgent problem on the same day | 196 | 88% | |
I like the fact that I can just turn up and don't have to telephone ahead | 160 | 72% | |
I value the reassurance of having such a system in place that guarantees an urgent same day consultation | 164 | 74% | |
Instead of a 'first come first served' system, I would prefer to be assigned a slot at some point during the day | 23 | 10% | |
I don't know what Fast Track is | 4 | 1% | |
8 | All things considered how satisfied are you with the Clinical Care you receive at the Practice? | ||
Very satisfied | 111 | 55% | |
Satisfied | 85 | 42% | |
Not satisfied | 1 | 0% | |
Very dissatisfied | 2 | 1% | |
No comment | 1 | 0% | |
9 | Please offer your suggestions on how to improve the Clinical Care you receive... | ||
[text response - use View Comments] | |||
10 | Communication In general, how satisfied are you with Practice Communication? | ||
Very satisfied | 92 | 46% | |
Satisfied | 102 | 51% | |
Not satisfied | 1 | 0% | |
Very dissatisfied | 1 | 0% | |
No comment | 4 | 2% | |
11 | How best describes your view of the Practice website? | ||
Excellent | 35 | 18% | |
Good | 42 | 22% | |
Satisfactory | 10 | 5% | |
Poor | 2 | 1% | |
No comment | 98 | 52% | |
12 | This year we installed a screen in the Reception area. Do you find this a useful way to receive information? | ||
Yes | 130 | 71% | |
No | 21 | 11% | |
What screen? | 30 | 16% | |
13 | What kind of information would you like us to include? | ||
Practice news | 98 | 74% | |
Clinic details | 29 | 22% | |
Other | 4 | 3% | |
13 a) | If you have selected 'other' please use the space below to make your comments on what you would like to see included on our reception screen... | ||
[text response - use View Comments] | |||
14 | Please offer your suggestions on how to improve Patient Communication? | ||
[text response - use View Comments] | |||
15 | Variety of Clinics We already run a number of Clinics e.g. Dressings, Asthma, Travel, Maternity, and we welcome your suggestions for any additional Clinic types you would like us to offer? | ||
[text response - use View Comments] |