The results so far are shown below.
Total responses: 211
1 | Clinical Care The last time you saw a Doctor at the surgery, how would you rate the Doctor at each of the following? Giving you enough time? | ||
Very good | 115 | 55% | |
Good | 71 | 33% | |
Neither good nor bad | 15 | 7% | |
Poor | 8 | 3% | |
Very poor | 0 | 0% | |
Doesn't apply | 0 | 0% | |
1 a) | Asking about your symptoms? | ||
Very good | 96 | 46% | |
Good | 83 | 40% | |
Neither good nor bad | 19 | 9% | |
Poor | 4 | 1% | |
Very poor | 1 | 0% | |
Doesn't apply | 2 | 0% | |
1 b) | Listening? | ||
Very good | 105 | 50% | |
Good | 80 | 38% | |
Neither good nor bad | 16 | 7% | |
Poor | 4 | 1% | |
Very poor | 3 | 1% | |
Doesn't apply | 0 | 0% | |
1 c) | Explaining tests and treatments? | ||
Very good | 90 | 43% | |
Good | 71 | 34% | |
Neither good nor bad | 26 | 12% | |
Poor | 3 | 1% | |
Very poor | 1 | 0% | |
Doesn't apply | 14 | 6% | |
1 d) | Involving you in decisions about your care? | ||
Very good | 96 | 47% | |
Good | 66 | 32% | |
Neither good nor bad | 24 | 11% | |
Poor | 3 | 1% | |
Very poor | 2 | 0% | |
Doesn't apply | 13 | 6% | |
1 e) | Treating you with care and concern? | ||
Very good | 109 | 52% | |
Good | 73 | 35% | |
Neither good nor bad | 19 | 9% | |
Poor | 2 | 0% | |
Very poor | 2 | 0% | |
Doesn't apply | 1 | 0% | |
1 f) | Taking your problems seriously? | ||
Very good | 110 | 53% | |
Good | 64 | 31% | |
Neither good nor bad | 20 | 9% | |
Poor | 7 | 3% | |
Very poor | 1 | 0% | |
Doesn't apply | 2 | 0% | |
2 | Last time you saw a Practice Nurse at the Surgery, how would you rate the Nurse at each of the following? Giving you enough time? | ||
Very good | 139 | 69% | |
Good | 50 | 25% | |
Neither good nor bad | 4 | 2% | |
Poor | 2 | 1% | |
Very poor | 0 | 0% | |
Doesn't apply | 4 | 2% | |
2 a) | Asking about your symptoms? | ||
Very good | 122 | 60% | |
Good | 55 | 27% | |
Neither good nor bad | 6 | 2% | |
Poor | 4 | 1% | |
Very poor | 0 | 0% | |
Doesn't apply | 15 | 7% | |
2 b) | Listening? | ||
Very good | 125 | 61% | |
Good | 63 | 31% | |
Neither good nor bad | 4 | 1% | |
Poor | 4 | 1% | |
Very poor | 0 | 0% | |
Doesn't apply | 6 | 2% | |
2 c) | Explaining tests and treatments? | ||
Very good | 115 | 57% | |
Good | 51 | 25% | |
Neither good nor bad | 12 | 6% | |
Poor | 1 | 0% | |
Very poor | 0 | 0% | |
Doesn't apply | 20 | 10% | |
2 d) | Involving you in decisions about your care? | ||
Very good | 115 | 58% | |
Good | 49 | 24% | |
Neither good nor bad | 14 | 7% | |
Poor | 1 | 0% | |
Very poor | 0 | 0% | |
Doesn't apply | 18 | 9% | |
2 e) | Treating you with care and concern? | ||
Very good | 136 | 66% | |
Good | 51 | 25% | |
Neither good nor bad | 9 | 4% | |
Poor | 2 | 0% | |
Very poor | 0 | 0% | |
Doesn't apply | 6 | 2% | |
2 f) | Taking your problems seriously? | ||
Very good | 125 | 62% | |
Good | 49 | 24% | |
Neither good nor bad | 7 | 3% | |
Poor | 4 | 2% | |
Very poor | 0 | 0% | |
Doesn't apply | 15 | 7% | |
3 | In general, how satisfied are you with the care you get at the Surgery? | ||
Very | 144 | 69% | |
Fairly | 47 | 22% | |
Neither satisfied nor dissatisfied | 6 | 2% | |
Quite dissatisfied | 10 | 4% | |
Very dissatisfied | 0 | 0% | |
4 | Would you recommend the Surgery to someone who has just moved to your local area? | ||
Yes | 181 | 88% | |
Maybe | 18 | 8% | |
No | 6 | 2% | |
4 a) | If you have selected 'No' please give reasons below: | ||
[text response - use View Comments] | |||
5 | Involving You in Your Care Have you had discussions in the past 12 months with a Doctor or Nurse about how best to deal with your health problem? | ||
Yes | 144 | 72% | |
No | 43 | 21% | |
N/A | 13 | 6% | |
6 | In these discussions... Did the Doctor or Nurse take notice of your views about how to deal with your health problem? | ||
Yes | 138 | 76% | |
No | 5 | 2% | |
N/A | 37 | 20% | |
6 a) | Did the Doctor or Nurse give you information about the things you might do to deal with your health problem? | ||
Yes | 148 | 83% | |
No | 9 | 5% | |
N/A | 20 | 11% | |
6 b) | Did you and the Doctor or Nurse agree how best to manage your health problem? | ||
Yes | 141 | 80% | |
No | 9 | 5% | |
N/A | 25 | 14% | |
6 c) | Did the Doctor or Nurse discuss allergies and existing conditions when prescribing new drugs? | ||
Yes | 97 | 55% | |
No | 31 | 17% | |
N/A | 46 | 26% | |
7 | Suggestions to improve the Clinical Care you receive... | ||
[text response - use View Comments] | |||
8 | Communication In general, how satisfied are you with written Communication from the Practice? | ||
Very | 121 | 62% | |
Fairly | 36 | 18% | |
Neither satisfied nor dissatisfied | 27 | 13% | |
Quite dissatified | 7 | 3% | |
Very dissatisfied | 2 | 1% | |
9 | How best describes your view of the communication methods used by the Practice? Website? | ||
Very good | 31 | 19% | |
Good | 40 | 25% | |
Neither good nor bad | 15 | 9% | |
Poor | 3 | 1% | |
Very poor | 0 | 0% | |
Doesn't apply | 71 | 44% | |
9 a) | Letters / Correspondence? | ||
Very good | 70 | 39% | |
Good | 65 | 36% | |
Neither good nor bad | 23 | 12% | |
Poor | 3 | 1% | |
Very poor | 2 | 1% | |
Doesn't apply | 15 | 8% | |
9 b) | In Practice Leaflets / Information? | ||
Very good | 50 | 31% | |
Good | 60 | 38% | |
Neither good nor bad | 30 | 19% | |
Poor | 1 | 0% | |
Very poor | 1 | 0% | |
Doesn't apply | 15 | 9% | |
9 c) | In Practice Posters? | ||
Very good | 47 | 29% | |
Good | 67 | 42% | |
Neither good nor bad | 26 | 16% | |
Poor | 0 | 0% | |
Very poor | 0 | 0% | |
Doesn't apply | 17 | 10% | |
10 | Which of the following methods would you prefer to receive information and updates about the Practice? | ||
Website | 62 | 29% | |
Newsletter | 87 | 41% | |
Local Media | 12 | 5% | |
No preference | 49 | 23% | |
Other | 20 | 9% | |
10 a) | If you have selected 'Other' please specify: | ||
[text response - use View Comments] | |||
11 | Suggestions to improve Patient Communication | ||
[text response - use View Comments] | |||
12 | Waiting Room Experience Are you satisfied with the options available for checking in for your appointment? | ||
Yes | 190 | 98% | |
No | 2 | 1% | |
13 | How best describes your experience with regard to the following: Privacy? | ||
Very good | 105 | 55% | |
Good | 60 | 31% | |
Neither good nor bad | 14 | 7% | |
Poor | 8 | 4% | |
Very Poor | 1 | 0% | |
Doesn't apply | 1 | 0% | |
13 a) | Greeting / Welcome? | ||
Very good | 114 | 60% | |
Good | 67 | 35% | |
Neither good nor bad | 7 | 3% | |
Poor | 0 | 0% | |
Very Poor | 1 | 0% | |
Doesn't apply | 1 | 0% | |
13 b) | Seating? | ||
Very good | 85 | 45% | |
Good | 85 | 45% | |
Neither good nor bad | 16 | 8% | |
Poor | 1 | 0% | |
Very Poor | 0 | 0% | |
Doesn't apply | 0 | 0% | |
13 c) | Information available? | ||
Very good | 85 | 45% | |
Good | 81 | 43% | |
Neither good nor bad | 18 | 9% | |
Poor | 0 | 0% | |
Very Poor | 0 | 0% | |
Doesn't apply | 1 | 0% | |
13 d) | Overall experience? | ||
Very good | 94 | 50% | |
Good | 79 | 42% | |
Neither good nor bad | 13 | 6% | |
Poor | 0 | 0% | |
Very Poor | 0 | 0% | |
Doesn't apply | 0 | 0% | |
14 | Which of the following methods do you prefer when being informed / directed to a Consultation Room for your appointment? | ||
Personally greeted by Doctor / Nurse | 126 | 66% | |
Informed electronically e.g screen calling | 7 | 3% | |
No preference | 57 | 30% | |
15 | Suggestions to improve your waiting room experience? | ||
[text response - use View Comments] |