Virtual PRG

Patient Survey 2013 Results

The results so far are shown below.

Total responses: 211

1Clinical Care
The last time you saw a Doctor at the surgery, how would you rate the Doctor at each of the following?
Giving you enough time?
     Very good115
 55%
     Good71
 33%
     Neither good nor bad15
 7%
     Poor8
 3%
     Very poor00%
     Doesn't apply 00%
1 a)Asking about your symptoms?
     Very good96
 46%
     Good83
 40%
     Neither good nor bad19
 9%
     Poor4
 1%
     Very poor10%
     Doesn't apply 20%
1 b)Listening?
     Very good105
 50%
     Good80
 38%
     Neither good nor bad16
 7%
     Poor4
 1%
     Very poor3
 1%
     Doesn't apply 00%
1 c)Explaining tests and treatments?
     Very good90
 43%
     Good71
 34%
     Neither good nor bad26
 12%
     Poor3
 1%
     Very poor10%
     Doesn't apply 14
 6%
1 d)Involving you in decisions about your care?
     Very good96
 47%
     Good66
 32%
     Neither good nor bad24
 11%
     Poor3
 1%
     Very poor20%
     Doesn't apply 13
 6%
1 e)Treating you with care and concern?
     Very good109
 52%
     Good73
 35%
     Neither good nor bad19
 9%
     Poor20%
     Very poor20%
     Doesn't apply 10%
1 f)Taking your problems seriously?
     Very good110
 53%
     Good64
 31%
     Neither good nor bad20
 9%
     Poor7
 3%
     Very poor10%
     Doesn't apply 20%
2Last time you saw a Practice Nurse at the Surgery, how would you rate the Nurse at each of the following?
Giving you enough time?
     Very good139
 69%
     Good50
 25%
     Neither good nor bad4
 2%
     Poor2
 1%
     Very poor00%
     Doesn't apply 4
 2%
2 a)Asking about your symptoms?
     Very good122
 60%
     Good55
 27%
     Neither good nor bad6
 2%
     Poor4
 1%
     Very poor00%
     Doesn't apply 15
 7%
2 b)Listening?
     Very good125
 61%
     Good63
 31%
     Neither good nor bad4
 1%
     Poor4
 1%
     Very poor00%
     Doesn't apply 6
 2%
2 c)Explaining tests and treatments?
     Very good115
 57%
     Good51
 25%
     Neither good nor bad12
 6%
     Poor10%
     Very poor00%
     Doesn't apply 20
 10%
2 d)Involving you in decisions about your care?
     Very good115
 58%
     Good49
 24%
     Neither good nor bad14
 7%
     Poor10%
     Very poor00%
     Doesn't apply 18
 9%
2 e)Treating you with care and concern?
     Very good136
 66%
     Good51
 25%
     Neither good nor bad9
 4%
     Poor20%
     Very poor00%
     Doesn't apply 6
 2%
2 f)Taking your problems seriously?
     Very good125
 62%
     Good49
 24%
     Neither good nor bad7
 3%
     Poor4
 2%
     Very poor00%
     Doesn't apply 15
 7%
3In general, how satisfied are you with the care you get at the Surgery?
     Very144
 69%
     Fairly47
 22%
     Neither satisfied nor dissatisfied6
 2%
     Quite dissatisfied10
 4%
     Very dissatisfied 00%
4Would you recommend the Surgery to someone who has just moved to your local area?
     Yes181
 88%
     Maybe18
 8%
     No 6
 2%
4 a)If you have selected 'No' please give reasons below:
 [text response - use View Comments]
5Involving You in Your Care
Have you had discussions in the past 12 months with a Doctor or Nurse about how best to deal with your health problem?
     Yes144
 72%
     No43
 21%
     N/A 13
 6%
6In these discussions...
Did the Doctor or Nurse take notice of your views about how to deal with your health problem?
     Yes138
 76%
     No5
 2%
     N/A 37
 20%
6 a)Did the Doctor or Nurse give you information about the things you might do to deal with your health problem?
     Yes148
 83%
     No9
 5%
     N/A 20
 11%
6 b)Did you and the Doctor or Nurse agree how best to manage your health problem?
     Yes141
 80%
     No9
 5%
     N/A 25
 14%
6 c)Did the Doctor or Nurse discuss allergies and existing conditions when prescribing new drugs?
     Yes97
 55%
     No31
 17%
     N/A 46
 26%
7Suggestions to improve the Clinical Care you receive...
 [text response - use View Comments]
8Communication
In general, how satisfied are you with written Communication from the Practice?
     Very121
 62%
     Fairly36
 18%
     Neither satisfied nor dissatisfied27
 13%
     Quite dissatified7
 3%
     Very dissatisfied 2
 1%
9How best describes your view of the communication methods used by the Practice?
Website?
     Very good31
 19%
     Good40
 25%
     Neither good nor bad15
 9%
     Poor3
 1%
     Very poor00%
     Doesn't apply 71
 44%
9 a)Letters / Correspondence?
     Very good70
 39%
     Good65
 36%
     Neither good nor bad23
 12%
     Poor3
 1%
     Very poor2
 1%
     Doesn't apply 15
 8%
9 b)In Practice Leaflets / Information?
     Very good50
 31%
     Good60
 38%
     Neither good nor bad30
 19%
     Poor10%
     Very poor10%
     Doesn't apply 15
 9%
9 c)In Practice Posters?
     Very good47
 29%
     Good67
 42%
     Neither good nor bad26
 16%
     Poor00%
     Very poor00%
     Doesn't apply 17
 10%
10Which of the following methods would you prefer to receive information and updates about the Practice?
     Website62
 29%
     Newsletter87
 41%
     Local Media12
 5%
     No preference49
 23%
     Other 20
 9%
10 a)If you have selected 'Other' please specify:
 [text response - use View Comments]
11Suggestions to improve Patient Communication
 [text response - use View Comments]
12Waiting Room Experience
Are you satisfied with the options available for checking in for your appointment?
     Yes190
 98%
     No 2
 1%
13How best describes your experience with regard to the following:
Privacy?
     Very good105
 55%
     Good60
 31%
     Neither good nor bad14
 7%
     Poor8
 4%
     Very Poor10%
     Doesn't apply 10%
13 a)Greeting / Welcome?
     Very good114
 60%
     Good67
 35%
     Neither good nor bad7
 3%
     Poor00%
     Very Poor10%
     Doesn't apply 10%
13 b)Seating?
     Very good85
 45%
     Good85
 45%
     Neither good nor bad16
 8%
     Poor10%
     Very Poor00%
     Doesn't apply 00%
13 c)Information available?
     Very good85
 45%
     Good81
 43%
     Neither good nor bad18
 9%
     Poor00%
     Very Poor00%
     Doesn't apply 10%
13 d)Overall experience?
     Very good94
 50%
     Good79
 42%
     Neither good nor bad13
 6%
     Poor00%
     Very Poor00%
     Doesn't apply 00%
14Which of the following methods do you prefer when being informed / directed to a Consultation Room for your appointment?
     Personally greeted by Doctor / Nurse126
 66%
     Informed electronically e.g screen calling7
 3%
     No preference 57
 30%
15Suggestions to improve your waiting room experience?
 [text response - use View Comments]

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